Westpac Life Saver Rescue Helicopter Privacy Statement

Northern Region SLSA Helicopter Rescue Service (the "Service")

The Service is committed to providing you with the highest levels of customer service. This includes protecting your privacy. From 21 December 2001 , we will be bound by new sections of the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information.

This privacy statement describes what type of information the Service collects about you, how the Service uses that information, what (if any) disclosures of that information the Service makes, and how you can access and correct that information. This privacy statement applies to all personal information collected or received by the Service either directly from you or from a third party, and through any means whether in person, by telephone or on our website.

1. What Personal Information does the Service collect?

Only your personal information necessary for the Service's operation is collected. At present, most personal information required for the operation of the Services is provided by State and Federal government departments such as the NSW Ambulance Service and Northern Rivers Area Health Service. This personal information is provided prior to, during, or after missions undertaken by the Service to enable these missions to be conducted safely and effectively. The service may also ask you to provide personal information:

• Prior to you taking part in promotional, corporate or joy flights; and
• When conducting marketing and promotional campaigns for the Service.

2. What happens with your personal information?

Your Personal Information collected by the Service may be used:

• To ensure missions are conducted safely and effectively; For billing purposes; and
• Direct marketing and sponsorship purposes.

The Service is under strict legal obligations to keep any information received from State and Federal government departments confidential and secure. All other information collected by the Service, either directly from the public or otherwise, is treated with the same respect.

In relation to information used for direct marketing purposes, if any correspondence is sent to you, we will give you the opportunity to opt out of any further correspondence.

Personal Information collected by the Service may be combined and de-identified to provide the Service with anonymous demographic information. The Service can then use this aggregated information to understand when, where and by whom its services are used.

3. Will personal information be given to anyone else?

Your Personal Information collected by the Service will only be disclosed to third parties:

• If you authorise us to do so;
• To ensure your safety and the safety of others in your community; and
• If required or permitted by law; and
• To assist law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.

4. Access and correction

Once you have been a patient on a Service mission, a participant in a promotional or joy flight or donated funds to the Service, and personal information has been collected from or about you, you may access your personal information by contacting the Service's Administration Officer. If you find that any personal information about you held by the Service is inaccurate, you have the right to correct any such information.

The Service reserves the right to withhold your personal information where its disclosure is restricted by law, is the subject of legal action or may compromise the privacy of another party.

5. Is your personal information being held securely?

The Service takes every reasonable step to ensure the security of your personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. The Service only permits your personal information to be accessed by authorised personnel.

6. Changes to this Privacy Statement.

This privacy statement may change from time to time.

7. Contacting the Service

If you have any questions or comments about his privacy statement you can contact the service at:

Administration Officer
Northern Region SLSA Helicopter Rescue

Service Pty Ltd
PO Box 822
Lismore NSW 2480
Tel: (02) 6627 4444